Job Description
We are looking for a proactive and target-driven Telecaller / Telecounselor to handle patient inquiries through phone calls and WhatsApp. The ideal candidate should have excellent communication skills, the ability to follow up with prospective patients, and a strong focus on converting inquiries into appointments.
Candidates with experience in healthcare, cosmetology, patient counseling, or sales will be given preference.
Key Responsibilities
1. Patient Inquiry Management
Respond to incoming calls and WhatsApp inquiries promptly, ideally within 60 seconds.
Ensure all open inquiries are addressed and updated on the same day.
Follow up with prospective patients regularly to maintain engagement.
Provide accurate information about clinic services and assist patients with their inquiries.
2. Appointment Booking and Conversion
Counsel prospective patients and encourage them to book appointments.
Achieve a minimum monthly inquiry-to-appointment conversion rate of 10 .
Monitor daily conversion performance and work towards achieving assigned targets.
