Application Support Engineer

ECS Fin is an engineering enterprise that specializes in process optimization. Our software solutions which include an enterprise messaging management system, a SWIFT certified transaction processing system, a post trade processing application and a treasury management system are used by different Financial Institutions and Corporates all over the world. ECS Fin is looking for Application Support Engineers. Location Trivandrum Employment Type Full-time Experience Level 2 years Key Responsibilities Provide L1/L2/L3 application support for production and UAT environments Monitor application health, alerts, and batch processes Troubleshoot incidents, perform root cause analysis, and implement fixes or workarounds Collaborate with relevant teams and clients to ensure timely issue resolution. Support deployments, releases, and environment setup Maintain application documentation, SOPs, and knowledge base Proactively handle service requests, user queries, and change management activities Ensure adherence to SLA and incident management processes Conduct client calls as required to discuss issues, updates, and requirements. Perform log analysis, database queries, and performance checks Participate in on-call and weekend support rotations (if required)