Job Description
Position will be responsible for performance of captive Telemarketing teams based at branch locations.
Job involves coordinating with various marketing telemarketing position at branches and influencing the telemarketing output.
Telecalling capacity Productivity management for in-house Telemarketing set up of 13 centers
Productivity analysis Periodic reviews
Telecaller Training performance Monitoring
Engagement program development designing
To provide high level support to regional teams on telemarketing related processes
Liaise with other departments HR, Training within company to ensure new initiatives are implemented
Regularly reviewing of existing processes and work towards refinement
Work on turnkey projects as and when required
Managing Outsourced vendors Audit agencies and SMS Marketing agencies Analytics
Analyze performance and share insights on regular basis
Segmentation and churn management on existing leads
Develop and deliver MIS -progress reports on Telemarketing Acquisition marketing
Creating and maintaining dashboards for Acq Marketing CRM
Link between IT and Business on for all CRM requirements
Identifying new requirement in CRM for Acq Marketing and Sales
Work on design, work flow, wireframes for new enhancements
Implementation of CRM for Sales and Marketing - end to end lead life cycle management
Skills Required Experience -
At least 10-12 years experience of managing call center processes preferably in Hospitality industry
Hands on experience of driving large telemarketing teams
Exposure to Telemarketing tools CRM, dialer .etc.
Proven track record of successfully delivering significant business results Skills
Able to analyze business needs, understand and evaluate alternate solutions and deliver operational efficiency
Relationship Management
Negotiation skills, perseverance, and strong influential skills
